Shipping Policy

Thank you for supporting Plainly Made.

Processing Time

Most orders are handcrafted and prepared within 3–7 business days. Custom or personalised pieces may require additional production time, which will be communicated before dispatch.

Shipping

Orders are shipped throughout South Africa using trusted courier services.

Delivery estimates:

Major cities: 2–5 business days

Regional or remote areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order.

Tracking

Once your order has been dispatched, you will receive a tracking number where available.

Incorrect Addresses

Please ensure your delivery information is correct before completing your purchase. Plainly Made cannot be held responsible for delays or additional courier charges caused by incorrect addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date so we can assist in resolving the issue with the courier