Returns Policy

At Plainly Made, every piece is handcrafted with great care. We hope you love your purchase.

Returns

If you are not completely satisfied, you may request a return within 7 days of receiving your order.

Items must:

Be unworn and unused.

Be returned in their original packaging.

Be in the same condition in which they were received.

Non-Returnable Items

The following items cannot be returned unless faulty:

Custom-made or personalised jewellery.

Earrings, for hygiene reasons.

Sale or clearance items.

Faulty or Damaged Products

If your item arrives damaged or has a manufacturing fault, please contact us within 48 hours of receiving your order, including photographs of the issue. We will assess the claim and, where appropriate, offer a repair, replacement, or refund.

Refunds

Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to an error by Plainly Made or a confirmed manufacturing fault.

Return Shipping

Unless the item is faulty or incorrect, customers are responsible for the cost of return shipping.

Contact Us

If you have any questions about returns or refunds, please contact Plainly Made using the contact information on our website before returning any items.